Warranty and Complaints

Warranty and Complaints

WARRANTY & COMPLAINTS

Warranty

We care about our products and of course do our best to deliver them to you in top condition. However, it does sometimes happen that an order breaks during transport or that something else happens that entitles you to a warranty. Legally, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will provide repair or replacement free of charge.

Complaints

It can always happen that something does not go exactly as planned. We advise you to first report complaints to us by sending an email to info @hobbygaren.nl . If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.